Good Afternoon ,

Attached are more details regarding your account incident.

Please extract the attached content and check the details.

Please be advised we have raised this as a high priority incident and will endeavour to resolve it as soon as possible. The incident reference for this is IM01725150.

We would let you know once this issue has been resolved, but with any further questions or issues, please let me know.

Kind Regards,

Abigail Courtney

Level 2 Adviser | Customer Experience Team, IB Service & Operations 7th Floor, 1
Hardman Boulevard | Manchester | M3 3AQ | Depot code: 049
Tel: 0845 300 4108 |Email: Abigail.Courtney@bankline.rbs.co.uk The content of this e-mail is CONFIDENTIAL unless stated otherwise